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Junior Applications Support Specialist

1 Year or less Experience

Datawords 24/7

With business certificates
15th Floor, HM Tower, W. Geonzon St., Cebu IT Park, Cebu City, Cebu
Total vacancies for this job title : 3
Posted on : September 18, 2019
Job ID : 336677

Details

Datawords has developed an innovative value proposition by placing multicultural adaptation and international deployment of digital content at the center of an industrial production process
 
By uniting linguistic, cultural, technical and web marketing skills Datawords has grown as an international leader in the field of digital localization and content management on all digital channels. Today Datawords employs 450 persons in its worldwide offices in Paris, Hong Kong, Seoul, Tokyo and New-York.
 
Datawords is a growth oriented company with a strong corporate culture which can offer tech-savvy and multicultural aware candidates a unique opportunity to participate in tomorrow’s global digital landscape construction, by working for major international brands.
 
In order to foster its international production capacity Datawords is hiring, in its newly office in Cebu:
 
JUNIOR APPLICATIONS SUPPORT SPECIALIST
 
Responsibilities:
  • Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
  • Solving software faults
  • Provide support, including procedural documentation and relevant reports
  • Follow diagrams and written instructions to repair a fault or set up a system
  • Support the roll-out of new applications
  • Set up new users' accounts and profiles and deal with password issues
  • Respond within agreed time limits to call-outs
  • Work continuously on a task until completion (or referral to third parties, if appropriate)
  • Priorities and manage many open cases at one time
  • Rapidly establish a good working relationship with customers and other professionals, such as software developers
  • Test and evaluate new technology
Qualifications:
  • Graduate of Bachelor of Science in Information Technology and the like
  • Internship related experience with application support
  • Proficiency in Office 365 (MS Word, Excel and Power point)
  • Knowledgeable in HTML and CSS
  • Familiar with ticketing systems
  • Knowledgeable in Google Suite
  • Knows to provide good customer service
  • Organized, systematic, and able to work autonomously
  • Excellent oral and written communication skills
  • Strong time management skills – ability to prioritize and meet deadlines
  • Strong work ethic – must be self-motivated and able to take the initiative to get the job done
  • Ability to function in a global team environment
  • Open to multicultural work environment
  • Good interpersonal skills

   

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