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Performance Development Supervisor

Managerial / Supervisory

Executive Boutique Call Center

With business certificates| Established in 2008 | 501-1000 employees
3rd Floor, Skyrise 2 Building, Cebu IT Park, Apas, Cebu City, Cebu
Total vacancies for this job title : 1
Posted on : September 19, 2019
Job ID : 334075

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Details

Executive Boutique is an American and Australian owned company providing BPO services from its offices in Cebu IT Park. We recently celebrated our 10th Anniversary. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say “I work at Executive Boutique and think it’s a great place to work!”  The owners and managers at EB care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what can we do to make it beneficial for our employees.  

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Executive Boutique today and join the growing EB family. You won’t regret it!  
 
Checkout our Facebook page https://www.facebook.com/EBCallCenter
 
We are currently looking for a Performance Development Supervisor!
 
A very competitive salary package (plus bonuses) awaits successful candidate!
 
Join us and enjoy the following benefits:
  • Generous monthly bonus program
  • Medical / Dental coverage
  • Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB and SVC
  • Career development
  • Life insurance program
  • Vacation and family leave programs
  • Annual salary increase based on performance
  • Quarterly team outing
  • Free flowing coffee and hot chocolate
  • Free weekly in-house massage
  • Family atmosphere
  • Cozy sleeping lounge and canteen plus entertainment area
  • Great offices in IT park with outdoor private terrace overlooking Cebu City
Responsibilities:
  • Establish, develop, and maintain a continuous working relationship with the client
  • Ensure that client specified KPIs are met on a regular basis
  • Listen to calls to ensure client quality metrics are attained
  • Create and develop a sales manual
  • Assist the CM in his/her daily tasks
  • Take over the daily tasks of the CM in his/her absence
  • Initiate, coordinate, and monitor Performance Incentive Programs
  • Develop and improve individual and team overall performance
  • Identify and implement necessary changes in scripting, process, personnel, training, and monitoring
  • Utilize and communicate changes in regulations, policy, and procedures
  • Conduct weekly and monthly assessment and evaluation
  • Propose fun and exciting daily, weekly and monthly activities to help motivate the team
  • Monitor individual performance of team members
  • Coach team members to achieve targets and KPIs with a focus on sales & communication skills
  • Provide feedback to team members on their performance & deliver performance reviews
  • Manage performance issues such as absenteeism, under-productivity
  • Ensure all processes are adhered to by team members
  • Identify any opportunities to improve processes
  • Create a motivating and inspiring team environment and a cohesive and engaged team
  • Recognize and reward achievements
  • Generate timely reports
Desired Skills and Knowledge:
  • Exceptional English – verbal and written – communication skills
  • At least 2 years’ experience in performance development
  • Effective client management, performance management, and agent coaching
  • Strong leadership skills – able to lead, motivate and coach a team
  • Strong reporting skills
  • Attention to detail and ability to multitask
  • Excellent decision making skills
  • Self-motivated and able to motivate others by providing constructive feedback
  • Ability to work well under pressure and with minimal supervision
  • Proficient with Microsoft Office with an emphasis on Excel
Work Schedule: Night Shift


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