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BPO Trainer (Sales)

2 to 4 Years Experience

Company Confidential

Established in 2009 | 51-200 employees
Cebu City, Cebu
Total vacancies for this job title : 1
Posted on : August 19, 2019
Job ID : 333105

Details

TRAINER
 
We are looking for an organized and experienced trainer to join our organization. The trainer will be responsible for evaluating our needs and current practices, and creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides. The ideal candidate will be confident public speaker and a devoted educator who is up-to-date on the latest tools and resources needed to improve employee training and performance. The trainer will also be responsible for researching and selecting the best platform to deliver and utilize training materials.
 
Duties and Responsibilities:
  • Develop schedule to assess training needs
  • Conduct employee surveys and interviews
  • Consult with other trainers, managers, and leadership
  • Track and compile collected data
  • Conceptualize training materials based on data and research
  • Communicate training needs and online resources
  • Create training strategies, initiatives, and materials
  • Contact and utilize outside vendors and resources for instructional technology
  • Test and review created materials
  • Maintain database of all training materials
  • Instruct employee training and onboarding
  • Conduct training through new materials
  • Review employee performance and learning
  • Coordinate and monitor enrollment, schedules, costs, and equipment
Job Requirements and Qualifications:
  • Two (2) years’ previous experience as a trainer, training specialist, or related position in a BPO industry
  • Bachelor’s degree in education, business, human resources, information technology, or related field
  • Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
  • Experience with technologies and best practices for instructional manuals and teaching platforms
  • Strict adherence to company philosophy/mission statement/goals
  • Strong project management skills with ability to supervise multiple projects
  • Good interpersonal skills and communication with all levels of management
  • Organized and able to create multiple timelines, budgets, and schedules
  • Able to multitask, prioritize, and manage time efficiently
  • Encouraging to team and staff; able to mentor and lead
  • Excellent verbal and written communication skills

   

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