Managerial / Supervisory
2nd Level, JY Square, 1 Salinas Drive cor. Gorordo Avenue, Cebu City, Cebu
Is currently looking for:
Duties & Responsibilities (Other duties may be assigned)
- Ensures data and server systems are backed up on a regular basis and ensure backup integrity thru restore tests.
- Works closely with Networking team in order to escalate and troubleshoot network issues as they arise.
- Identify any VPN tunnel issues and troubleshoot accordingly.
- Responsible for tracking time spent on tickets/projects using ticketing system.
- Work as a team player providing excellent customer service.
- Create and maintain technical documentation using professional guidelines and industry best practices.
- Troubleshoots VPN traffic issues as they arise
- Maintain and support Windows Server 2012 R2, Linux CentOS/Ubuntu and VMware infrastructure (6.0 ESXi)
- Administer Office 365 subscriptions for tenants.
- Administer Cisco AMP software installation and monitoring
- Monitor all mission critical systems using PRTG software.
- Troubleshoot issues related to RDS RemoteApp environment running on Windows Server 2012 R2 in a highly available design.
- Review Windows Server Event logs in order to diagnose possible issues and proactively resolve them.
- Use Powershell commands to troubleshoot and query information from Office 365.
- Implementation and validation of upgrades or changes to applications while adhering to change management policy.
- 3+ years experience provisioning, operating and managing AWS environments
- 3+ years experience provisioning, operating and managing Office 365 environments
- Experience deploying and maintaining KVM environments.
- Experience with application clustering/load balancing concepts and technologies.
- Experience in automation and testing via scripting/programming is a big plus.
- Experience Managing MS SQL databases in an Availability Groups configuration deployment.
- Experience with relational and non-relational databases, preferably MySQL.
- Must be able to effectively and appropriately communicate in English with customer base and internal employees.
- Management and support of Cisco Meraki networking equipment
- Maintaining a Cisco UCS infrastructure.
- Protects organization's value by keeping information confidential.
- Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Using packet capture analysis tools such as Wireshark to troubleshoot issues.
- Creates technical documentation to keep track of all information pertaining to projects Knowledge & Skill Requirements
- Bachelors Degree in Computer Science
- ITIL v3 Foundations, MCSA, VCP( Data Center or Cloud Management and Automation) certifications
- Experience managing systems in public cloud offerings such as Azure and AWS
- Availability 24/7/365