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Head Operations || US Financial Account || Cebu City

Managerial / Supervisory

FIS Global Solutions

With business certificates| Established in 1968 | 10,000+ employees
6th floor Filinvest Cyberzone Tower 2, Salinas Drive corner W. Geonzon St. Lahug, Cebu City, Cebu
This is an URGENT job vacancy!
Job ID : 319765

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Details

HEAD OPERATIONS || US FINANCIAL ACCOUNT || CEBU CITY
 
Qualifications:
  • Candidate must possess at least Bachelor's/College Degree, Post Graduate Diploma / Master's Degree, any field.
  • At least 10 years experience in the same field is required for this position.
  • Strong background in handling Cards/Prepaid or financial campaign is a must
  • Applicants must be willing to work in Cebu City.
Key Responsibilities:
  • This position holder would lead and manage dispute of the account
  • The position holder would be critical in maintaining client relationships to be able to build the business further and provide opportunities for growth
  • Would need to deliver the stringent targets for KPI parameters and will be responsible for Production/ Management and Crisis Management
  • The position holder would need to ensure delivery of the process, as per the agreed client SLAs.
  • Will be responsible for transition of new work queues and growth of the business.
  • Needs to be detail oriented and act proactively toward any training, operations, and technology related issues.
  • Would be responsible for developing the Managers, team leaders and their teams on process skills and other competencies.
  • Ensuring high levels of employee satisfaction translating into process innovation and high retention rates
  • Responsible for leading client visits to the site and direct communication with the client and FIS leadership
  • Ensure timely response and action on customer inquiries and lead relationship calls
  • Responsible for instilling a culture of "passion for work", "integrity" and "consistency in performance"
  • Responsible for leading MBR's /QBR's with the client and internally
  • Responsible for Process Efficiency, Cost Efficiency Projects and Cross Functional / Cross Curricular Activities
  • Responsible for Compliance to COPC & Security standards


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