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Services Operations Coordinator

1 Year or less Experience

AtoX Business Solutions, Inc.

With business certificates| Established in 2016 | 11-50 employees
#1 Salinas Drive Lahug , Cebu City, Cebu
Posted on : June 30, 2019
Job ID : 319055

Details

ATOX BUSINESS SOLUTIONS, INC.
 
Is currently looking for:
 
SERVICES OPERATIONS COORDINATOR (Non-Voice, Backoffice)
 
Services Operations Coordinators perform, organize, and streamline operational tasks to reduce the potential for errors. They identify inefficiencies in operations to ensure optimal performance by conducting research, investigate workflows, business procedures, and recommends changes. When necessary, new processes are created and then implemented as well. They monitor for problems, taking immediate action where possible and escalating when required. Internal teams such as the Sales, Success, Support and Accounting teams are the clients served by Services Operations Coordinators and they work to ensure that different areas of the business are in compliance with policies and procedures. To do so, internal audits are performed, reports prepared and presented as necessary. The Services Operations Coordinator must have the ability to identify structural, technical and procedural shortcomings and suggest and implement improvements. They are key members of data governance teams and support data management by reviewing client contracts and ensure its accuracy and client reporting.
 
Key Responsibilities:
  • Prepare & Review Contracts
  • Review & Process Credits & Adjustments
  • Prepare & Review Amendments
  • Process User Expansions & Contractions
  • Build Sales Quotes & Opportunities
  • Service Activations
  • Internal Systems & Services Audits
  • Account Reinstatements
  • Workflow Creation/Improvement & Implementation
  • Update Standard Operating Procedures
  • Evaluate Data & Automate Reporting Structures
  • Partner with Internal Teams to Provide Streamlined Back End Client Experience
Qualifications:
  • Experience with cloud-based/SaaS solution offerings
  • Excellent organization, project management, time management, and communication skills
  • Ability to quickly grasp and succinctly explain technological and business concepts
  • Willingness to 'roll up your sleeves' and assist wherever needed
  • Ability to work independently and to deliver on detail as well as strategy
  • Bachelor's degree or equivalent experience in computer science, business, or related field
  • At least 1 to 2 years experience working in a call center/BPO.
 


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