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QA Analyst

1 Year or less Experience

Company Confidential

With business certificates| Established in 1970 | 51-200 employees
Capitol Site, Cebu City, Cebu
Total vacancies for this job title : 1
Posted on : May 24, 2019
Job ID : 317916

Details

QA ANALYST
 
Vital Duties and Responsibilities:
  • Follows and executes daily tasks such as call evaluation, agent coaching, and call and email validation to ensure quality
  • Prepares and collates documented evaluation and related materials
  • Conducts all types of coaching to the receiving party involved
  • Collaborates with HR to impose policies, and to validate NTE before handling it to the receiving party
  • Promotes harmonious working environment with interdepartmental working relationship by professional and ethical practice
Qualifications:
  • Above average oral and written English communication skills
  • Must possess good interpersonal skills
  • Experience in a Quality Assurance position (preferably for Sales Department) is an advantage
  • Possesses good decision making and good judgment skills
  • Possesses inquisitive skills, and should have keen eye to details
Benefits:
  • Competitive remuneration package
  • Fixed weekends off
  • Company outings


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