Technical Content Writer
2 to 4 Years Experience PHP 25,000 - 30,000 per month
9th Floor MSY Tower, Pescadores Rd., Cebu Business Park, Cebu City, Cebu
Supporting Enterprises is an innovative and contemporary Australian company which owns and operates a delivery center in the Philippines.
We partner predominantly with IT companies, marketing & creative design houses, BPOs, financial service institutions, engineering groups and other SMEs clients all over Australia and abroad to connect talent (YOU) with opportunities.
We are dedicated to providing our people with challenging long term career opportunities in a rewarding, safe, and supportive environment which embraces change and diversity.
Looking for a super-talented knowledge expert to join our Support team. You will bring your expert analytical skills and innovative approach to help expand our “self-service” infrastructure, internal knowledge base and improve user onboarding.
TECHNICAL CONTENT WRITER
Salary: Php 30,000
- Minimum of two (2) years technical writing and editing experience.
- Native English - an absolute must!
- Tech-savvy, with an extraordinary ability to simplify and explain complicated processes.
- Excellent written and verbal communication skills with an eye for detail.
- A grammar, punctuation, and spelling master.
- Self-motivated with strong interpersonal skills.
- Previous experience in a technical support role.
- Knowledge of SEO and SEO best practices.
- Be part of the optimization and maintenance of the account’s customer-facing Help Center.
- Create, maintain, measure, and optimize account’s knowledge base content.
- Research, identify, and close internal knowledge gaps through content creation.
- Identify opportunities to decrease the number of support inquiries and identify product gaps.
- Document internal knowledge and system developments.
- Develop a strong command of account’s products and logic at a technical support level.
- Understand the eCommerce ecosystem, account’s customers, and their needs.
For more information about our company, visit our website: www.supportingcareers.com