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Customer Service Associates wanted! Amazon Cebu is hiring for the best!

No Experience High School graduates are welcome

Amazon Operation Services Philippines, Inc.

With business certificates| Established in 1995 | 1001-5000 employees
Mezzanine Hall, PhilAm Life Center, (Fronting Rustan's) Cebu Business Park, Cebu City, Cebu
Total vacancies for this job title : Over 100
Posted on : July 14, 2019
Job ID : 316588

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Details

CS Associate – Open Requisitions: 100 CSAS
 
An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
 
Knowledge & Skills Required
  • Communication Skills
    • Excellent communication skills (written and verbal)
      Ability to communicate correctly and clearly with all customers
    • Excellent documentation skills
    • Good comprehension skills – ability to clearly understand and state the issues customers present
    • Ability to concentrate – follow customers issues without distraction to resolution
    • Good composition skills – ability to compose a grammatically correct, concise, and accurate written response Work successfully in a team environment as well as independently
  • Computer Knowledge/Skills
    • Ability to use a desktop computer system
    • Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Excellent typing skills
    • Demonstrates understanding of the Internet, Amazon.com website, and competitor websites Demonstrates an ability to successfully navigate websites
    • Demonstrates a proficient knowledge of email applications
    • Demonstrates an ability to learn in various media
    • Ability to successfully adapt to changes in the work environment
  • Customer Focus
    • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
    • Ability to empathize with and prioritize customer needs
    • Demonstrates interpersonal skills with a diverse customer base
    • Demonstrates conflict resolution, negotiation, and de-escalation skills
    • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
    • Ability to determine customer needs and provide appropriate solutions
    • Maintain regular and reliable attendance, including the daily schedule as assigned
    • Flexible with the working schedule; may be expected to work weekends, holidays and events
    • Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
  • Problem Solving Skills
    • Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
    • Ability to approach problems logically and rationally
    • Action oriented and self-disciplined
    • Organized and detail-oriented
    • Ability to quickly and effectively prioritize work time in various departments to meet business need
    • Ability to maintain composure in highly escalated situations
    • Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers.
Minimum Qualification Required
  • Education after 2011 is Senior High School/ Education Before 2011 is High School (Secondary)
 
AMAZON OPERATION SERVICES PHILIPPINES, INC.
 
“Many of the problems we face have no textbook solution, and so we-happily-invent new ones.” – Jeff Bezos
 
Amazon.com – a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. A Fortune 100 company based in Seattle, Washington, Amazon is the global leader in e-commerce. Amazon offers everything from books and electronics to apparel and diamond jewelry. We operate sites in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom and United States, and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet.
 
Technological innovation drives the growth of Amazon, offering our customers more selection, convenient shopping, and low prices. Amazon Web Services provides developers and small to large businesses access to the horizontally scalable state of the art cloud infrastructure like S3, EC2, AMI, CloudFront and SimpleDB, that powers Amazon.com. Developers can build any type of business on Amazon Web Services and scale their application with growing business needs.

   

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