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Language Culture Specialist

2 to 4 Years Experience

The Results Companies

With business certificates| Established in 1990 | 1001-5000 employees
Mactan NewTown, Lapu-Lapu City, Cebu
Total vacancies for this job title : 1
Posted on : May 26, 2019
Job ID : 316400

Details

The Results Companies is a leading-edge customer contact solutions provider for many Fortune 500 companies. Established in 1990, The Results Companies provides services through over 4000 CSR's located in 15 locations worldwide.

Results is an innovative organization with a proven track record in customer service and sales performance. With a foundation rich in technology and innovation, Results has developed systems designed to improve call management, thus enhancing service, performance and the customers’ overall end experience. Our solutions and processes are specifically designed to drive results. For over 19 years, Results has partnered with organizations to grow their customer base and increase their market share.

Results is a well-established organization delivering the best in service, performance, technology, and value to its customers. We offer complete call center solutions from IT, Telephony, Data and Reporting to Training, Quality and Center Management needs around the globe.
 
LANGUAGE SPECIALIST
 
Position Overview: 
  • The Language Coordinator serves as the language program Subject Matter Expert as assigned within each Region/Site(s).
Essential Job Duties and Responsibilities:
  • Serves as the expert gauge for calibration in the Results proprietary Gateway Language Proficiency Assessments
  • Coordinates and conducts certification and calibration sessions for the Gateway Language Assessment
  • Conducts Train the Trainer and Training Certification Process for Training Professionals or Associate Training Professionals to deliver Gateway Language Training
  • Observes and assess effectiveness in the delivery of Gateway Training classes
  • Facilitates compliance with and reporting for all language assessments including Interview, Training, Grad School, and Production assessment scores 
  • Communicates Training and Assessment Projects/ Initiatives to all key stakeholders
Required Knowledge Skills Attributes for Position:
  • Ability to score 2.5 or higher score in the Results Gateway Language Assessment
  • A well-developed understanding of the English language
  • Minimum of 1 year experience/background in the call center industry, including the delivery of training
  • Excellent verbal, written and interpersonal skills
  • Excellent judgment and problem solving skills
  • Ability to creatively use resources and adjust to changes quickly and professionally
  • Ability to work independently with minimal supervision, but also in a team environment
  • Excellent organization skills and ability to multi-task in a dynamic, fast paced environment
  • Ability to handle multiple priorities and complete tasks/projects in accordance with stated deadlines
  • Professionalism in appearance and attitude is a must
  • Ability to analyze data for trends and able to recognize opportunities for improvement
  • Knowledge of Microsoft Office programs and multiple operating systems
  • Ability to work multiple shifts as needed, primarily during normal business hours in the U.S.
  • Ability to travel as assigned, sometimes on short notice and sometimes including extended assignments
Preferred Knowledge Skills Attributes for Position:
  • Previous experience in the ESL/EFL field.
 
For more information about our company, visit our website:
http://www.theresultscompanies.com


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