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Client Experience Manager

5+ Years Experience

Smartsourcing

With business certificates| Established in 2016 | 51-200 employees
8th Fl, Crown 7, Pope John Paul II Avenue, Kasambagan, Cebu City, Cebu
Total vacancies for this job title : 1
Posted on : May 20, 2019
Job ID : 315573

Details

SMARTSOURCING
 
Is currently looking for:
 
CUSTOMER EXPERIENCE MANAGER
 
What’s in it for you?
  • Above-industry salary package
  • Day-shift work schedule
  • Signing bonus of Php 10,000
  • Fixed weekends off
  • Free lunch every day
  • HMO coverage after one (1) month
  • Free gym membership at Holiday Gym
  • Monthly knock-off party
  • Awesome working environment
KNOWLEDGE & EXPERIENCE: (Includes technical knowledge, qualifications, legislation, etc.)
  • At least 5 years Client Relations, Business Development, and Process & Systems Development experience or similar
  • Proficiency with Microsoft Office, GSuite and other computer applications
  • Experience in documenting workflows and processes
  • Experience in constant client engagement and communication
  • Must have undergone basic phone customer service training and workshops
  • MBA & above or equivalent supervisory or management experience
SKILLS: (Includes specific skills necessary to do the job)
  • Outstanding interpersonal skills
  • Strong initiative skills, working both independently and as part of a team
  • Excellent skills in teamwork, leadership and communication
  • Aggressive strategist with proven ability to close the deals via strong and persuasive closing skills
  • Strong attention to detail and accuracy
  • Ability to work efficiently on simultaneous assignments under tight deadlines with minimum supervision
  • Professional self-starter, high level of motivation, customer empathy and ethics
  • Strong analytical and reasoning abilities
  • Demonstrated success in building trust and maintaining long-term relationships
  • Ability to collect and analyze data, draw conclusions, and make actionable recommendations
ATTITUDES/BEHAVIOURS: (Includes add'l attributes which facilitate best results from the role)
  • Strong leadership with excellent verbal and written communication skills
  • Ability to work successfully with and influence all levels of the team
  • Exercises sound judgment, especially in an emergency situation
  • Exhibits a high degree of flexibility and ability to quickly adapt to new or unusual situations
  • Be discreet with sensitive information
  • Strong commitment and dedication to finish the job on time Innovative, creative, dependable & flexible
  • Willing to work long hours when necessary
  • Result-oriented and highly analytical
  • Self-starter, detail oriented, highly organized and proactive
  • Honest and with high regard for integrity
For more information about our company, visit our  website:  


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