Technical Support Representatives (TSR) - Earn up to 23K!
No Experience PHP 19,000 - 23,000 per month
8th Floor, 2 Quad Building, Cardinal Rosales Avenue, Cebu Business Park, Cebu City, Cebu, Cebu City, Cebu
MedSpecialized, Inc. is looking for a Technical Support Representatives (TSR)!
EARN UP TO 20K!
General Description: Responsible for the monitoring and maintenance of computer systems and applications. Reports to the Technical Support Team Lead.
Location: 8th Floor 2Quad Bldg., Cardinal Rosales Ave., Cebu Business Park
How to Apply: For faster processing, you may walk in our office. We are open from Mon-Fri anytime between 10AM-4PM. Kindly bring your resume, an ID, and a ballpen.
TECHNICAL SUPPORT REPRESENTATIVE (TSR)
- Providing client support and technical issue resolution via E-Mail, phone and other electronic medium.
- Talking clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues.
- Installing and configuring software and applications.
- Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
- Logging client queries.
- Analyzing call logs to spot trends and underlying issues.
- Responding within agreed time limits to call-outs;
- Working continuously on a task until completion (or referral to third parties, if appropriate).
- Prioritizing and managing many open cases at one time.
- Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers.
- Supporting the roll-out of new applications.
- Maintaining and monitoring the application functionalities.
- Following diagrams and written instructions to repair a fault or set up a system;
- With or without SQL background
- Experience with hardware and software issues a plus
- Proficiency in Internet-related applications such as email clients, FTP clients, and web browsers
- Excellent English communication skills (oral and written)
- Effective interpersonal, organizational, and presentation skills
- Ability to work independently and efficiently to meet deadlines
- Willingness to work in US shifts
- Fresh graduates are welcomed to apply
Rewards Package: On top of a competitive salary, our employees enjoy these perks and benefits:
- Relocation allowance for new hires (from Outside Cebu)
- Free lunch/dinner and unlimited coffee and ice cream bars daily
- Performance and attendance incentives
- Health insurance with 1 free dependent
- Life insurance
- Company-sponsored outings
- Interest-based employee clubs (DOTA, Basketball, Dance, Music)
- International travel opportunities (India and US office)
- Paid time off—public holidays, vacation, and personal time off
- Discounted Anytime Fitness Gym membership
For more information about our company, visit our website: www.medspecialized.com
How to Apply
You may send us a copy of your resume to [email protected]
For faster processing, you may walk in our office. We are open from Mon-Fri anytime between 10AM-4PM. Kindly bring your resume, an ID, and a ballpen. Once you arrive at the office, just tell the receptionist that you are for exam.
Visit us at 8th Floor 2Quad Bldg., Cardinal Rosales Ave., Cebu Business Park. We are beside Pioneer Bldg., and close by Rustans Ayala Center Cebu entrance.
You can contact us directly via these contact numbers:
Tel #:(032) 231-1538 / 0917-624-0408