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Team Leader / Night Shift / Non-voice

5+ Years Experience

Cebu Health - Tech Startup

With business certificates| Established in 2017 | 51-200 employees
Cebu City, Cebu
This is an URGENT job vacancy!
Job ID : 312810


Urgent Hiring: Training in March 2019
The DMD outsourcing company is hiring for a client account.
The client company’s mission is to structure the world’s medical data to make it useful. By the end of 2019, the Cebu office is projected to grow by 5x, so this is a great opportunity to participate in helping build an exciting, impactful technology startup that truly cares about patient-centered care.
The office in Cebu, Philippines is responsible for medical record processing operations -- RNs, Medical Technologists and Pharmacists who work with a wide-range of medical records, creating usable databases and beautiful user-friendly timelines. In addition, the Cebu office is a new tech startup office with it’s own challenges and opportunities -- ones we feel are best addressed by a strong, local team. The Team Lead and medical records specialists will be working closely with clients in San Francisco.
PLEASE READ carefully:
*** We are hiring a motivated Leader (RN is a PLUS) ***
The Team Lead will manage and lead a group of clinical record processors that will work on medical record PDFs to abstract useful clinical data using a client software application. Through processing the records, the team helps build the medical info timelines for patients.
Don't want to be on the phone? This is a back-office leadership job with no direct customer interactions.
Team Lead responsibilities include but are not limited to the following:
  • Recruit, select, and onboard employees
    • Help select frontline employees
    • Interview, assessment and selection
    • Train and onboard new hire
    • Continuous improvement of recruiting, hiring and onboarding
    • Take accountability for training new team members and ensuring training materials are available and up to date
  • Effectively manage direct and indirect teams
    • Communicate directives from senior leadership to teams
    • Staff Development
      • Perform regular coaching sessions with team members recognizing strengths and developing action plans to address areas for improvement
      • Identify key performers and work with them to create a PDP (Performance Development Plan) - for succession planning purposes
      • Engage and motivate team
    • Performance Management
      • Hold weekly/monthly performance evaluation and one-on-one reviews for team members
      • Set and communicate performance expectations / individual goals regularly
      • Define performance measurement for new or periodic assignments ( e.g. Training, Content Dev., etc.) other than Productivity or Quality
      • Closely monitor performance of and timely feedback to probationary employees including recommendation for probationary expiration or regularization
      • Manage unsatisfactory/marginal performers, PIP enrollment
      • Recognize high performance and reward accomplishments
    • Other HR-related Issues
      • Address and manage team members’ non-compliance to the code of conduct and policies
      • Manage undesirable employee behavior
      • Address leave management and approvals
      • Resolve inter/intra-team conflicts
      • Make decisions involving employee discipline
  • Manage and improve operations
    • Oversee day-to-day operations of team
    • Lead, drive, and execute projects to improve operations
    • Proactively identify and solve areas of improvement in operations
    • Handle and resolve escalations
    • Set, manage and achieve clear and ambitious team goals
    • Providing recommendations for product and process development
    • Lead standardization and documentation of team processes and procedures
    • Review and update team protocols and other reference materials periodically
  • Set example for team
The ideal candidate (MUST POSSESS THE FIRST THREE):
  • Graduate of any 4-year course
  • Experience in a healthcare account (BPO) OR Nurse in a hospital setting
  • Previous managerial experience
  • Licensed Nurse is a PLUS!
  • Possesses strong leadership skills, can motivate team members and comfortable in giving constructive feedback
  • Takes accountability and is highly self-motivated
  • Open to learning opportunities in a non-traditional, creative startup environment
  • Comfortable leading and operating in ambiguous environments
  • Is decisive and comfortable making decisions in an unstructured environment
  • Values inclusion and diversity
  • Excellent clinical knowledge of medical records, labs, medical procedures, and medical terminology
  • Experienced in representing patients and companies in matters of health care
  • Strong attention to quality control and enjoys detail-oriented work
  • Enjoys working closely with a tight-knit team, both in Philippines and San Francisco, and training others in a growing team
  • Excellent computer skills and ability to report bugs in the software
  • Enjoys working hard and saving lives!
Rewards Package:
  • Excellent salary
  • Great schedule:
    • Night time schedule: 9pm to 6am, Mondays through Fridays
    • Weekends off: Saturday and Sunday
    • Schedules may vary depending on business needs
  • Central location near Ayala area
  • Probationary hire for six months with regular evaluations
    • If evaluations are passed, regularization benefits are:
      • HMO health insurance
      • Paid time off— 10 sick days, 10 vacation days, 1 birthday leave!
  • Professional development and high opportunity for growth
  • Opportunity to interact directly with US-based leadership team

Applications for this job are now closed.
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