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Real-Time Analyst

No Experience

1and1 IONOS Philippines, Inc.

With business certificates| Established in 2003 | 201-500 employees
15th & 16th Flrs., i3 Bldg., Cebu IT Park, Apas, Cebu City, Cebu
Posted on : April 13, 2019
Job ID : 311990


1&1 is a 100 % subsidiary of United Internet AG. With 12.70 million fee-based customer contracts and 31.03 million ad-financed free accounts, United Internet AG is Europe’s leading internet specialist. At the heart of United Internet is a high-performance “Internet Factory” with 6,490 employees, of which more than 1,850 are engaged in product management, development and data centers. In addition to the high sales strength of its established brands (1&1, GMX, WEB.DE, united-domains, fasthosts, InterNetX, Sedo and affilinet), United Internet stands for outstanding operational excellence with around 44 million customer accounts worldwide.
  • Study in Computer Science/Information Technology
  • Willing to work on night shift and shifting schedules
  • Above average knowledge in Microsoft Excel
  • Good analytical skills
  • Has attention to details
  • Excellent English communication skills (both oral and written)
Job Specifics:
  • The Real-Time Analyst will be responsible for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls at the desired service level. They are also tasked to create the intraday reports and provide necessary inputs when there are gaps in availability.
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