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Customer Retention Specialist + Day Shift + Earn as much as PHP 27,000.00!

2 to 4 Years Experience

With business certificates| Established in 2006 | 11-50 employees
across SM City Cebu, Cebu City, Cebu
This is an URGENT job vacancy!
Job ID : 311976


Customer Retention Specialist + Day Shift + Earn as much as PHP 27,000.00!
Join us as a Customer Retention Specialist and in our mission to help people find happy careers!
Fast-paced fun work environment and opportunities for career growth!
Job Summary:  Develop, maintain and interact with a broad scope of existing clients within the assigned markets to increase customer value and experience, primarily utilizing the phone and other forms of electronic communication. Perform various administrative tasks on a daily basis including encoding and emailing.
Job Description:
  • Achieve monthly targets.
  • Responsible for maintaining a positive relationship with customers and manage renewals for existing customers
  • Develop strong rapport over the phone and during offsite meeting, exhibits excellent interpersonal and service skills.
  • Conduct a very high volume of outbound/inbound calls and emails to support existing clients
  • Successfully overcome and handle customer’s or prospect’s objections, and share your insights with the team.
  • Always update yourself with new product knowledge, learn and maintain in-depth knowledge of product, industry trends, and competition in the industry.
  • At least 2 years of Account Management, Customer Service, or related experience in B2B environment
  • Proven track record of success in Customer Service and Retention
  • Demonstrated ability to support customer retention and other customer experience initiatives.
  • Excellent verbal communication skills in English, and Filipino (Tagalog), ability to speak in other dialects is an advantage (Hiligaynon / Ilonggo, Bisaya, etc.)
  • Excellent written English communication skills
  • Has strong knowledge and/or skills in customer service
  • Open to learning and applying new skills
  • Ability to work with others as a team
  • Actively looks for tasks to complete
  • Willing to adapt to changes in work processes
  • Does well in competitive environments
Work schedule will be from 8:30 AM to 5:30 PM Mondays to Fridays. No work during national holidays in the Philippines!
"Only shortlisted applicants will be contacted." is not an employment agency or a BPO company.


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