You are here: Home > Secretary / Receptionist > Receptionist & Administrative Support Staff (Front Desk)

Receptionist & Administrative Support Staff (Front Desk)

1 Year or less Experience

Staff Alliance Inc.

Established in 1993 | 501-1000 employees
6th Floor Ayala Life FGU, Cebu Business Park, Cebu City, Cebu
Total vacancies for this job title : 2
Posted on : April 11, 2019
Job ID : 311782


Job Responsibilities:
  • Making a good impression and attending to queries quickly and  effectively by:
    • directing customers to the correct departments/ person or to related external agencies
    • providing information, advice or assistance in accessing IDP’s services or products
    • facilitating the receiving of mail, documents and parcels from customers and suppliers
  • Attending to customers complaints tactfully and professionally and referring appropriately
  • Correctly Identifying anxieties / concerns and assisting customers accordingly
  • Performing basic office administration tasks including applying knowledge of internal IDP policies, processes, and systems.
  • Providing customers with advice based on basic knowledge of the IELTS Test and associated administrative processes
  • Utilising knowledge of the roles of other staff in directing customers and visitors
  • Assisting at marketing events as requested
  • Clarifying customers needs accurately to avoid misinformation
  • Taking initiative in reporting issues and concerns affecting the reception role or functions to supervisors
  • Actively listening to customer/client inquiries
  • Communicating ideas, directions or advice  clearly and, where required, comprehensively
  • Collecting, recording and reporting data on reception desk activity and customers/clients as requested
  • Managing queues of waiting customers to minimise conflict
  • Prioritising and scheduling tasks to meet deadlines
Job Requirement:
  • Preferably Bachelor/College Degree in any field
  • Good Verbal and Written Communication skills
  • Good Customer service focus and attitudes
  • Knowledge of Office software skills
  • At least 1 year of working experience in the related field is required for the position

Applications for this job are now closed.
Click here to view similar jobs.

Updated Privacy Policy

Our updated privacy policy is easier to understand. To learn more about how we use your personal information, click here