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Be a Tech Support Associate for Earth's most Customer Centric Company! Join Amazon Cebu today!

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Amazon Operation Services Philippines, Inc.

With business certificates| Established in 1995 | 1001-5000 employees
Mezzanine Hall, PhilAm Life Center, (Fronting Rustan's) Cebu Business Park, Cebu City, Cebu
This is an URGENT job vacancy!
Job ID : 310431

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Be a Tech Support Associate for Earth's most Customer Centric Company! Join Amazon Cebu today!
 
An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.  This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.  Associates communicate with customers primarily through phone, chat and mail and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
 
Amazonians have the following skills:
 
Customer Focus:
  • Excellent customer service skills, including maintaining focus on the customer issue in a  fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Ability to determine customer needs and provide appropriate solutions
  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • Flexible with the working schedule; may be expected to work weekends, holidays and events
  • Ability to work overtime as required by business - minimum of 40 hours a week with overtime most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving:
  • Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
  • Ability to approach problems logically and rationally
  • Action oriented and self-disciplined
  • Organized and detail-oriented
  • Ability to quickly and effectively prioritize work time in various departments to meet business need
If you have one of these qualifications, WE WANT YOU TO BE AN AMAZONIAN LIKE US!
  • Fresh College graduates
  • From a non-BPO industry
  • College graduates with BPO/Call Center experience
  • High school graduates with 1 year call center experience*
  • Attained Second year college level with or without call center experience**
*Applicable to old Philippines Education System from 1945 to 2011
**Applicable to old and new Philippines Education System (K - 12)
 
We provide great opportunities for growth, offer competitive compensation and benefits, and a fun place to work!
 
 
AMAZON OPERATION SERVICES PHILIPPINES, INC.
 
“Many of the problems we face have no textbook solution, and so we-happily-invent new ones.” – Jeff Bezos
 
Amazon.com – a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. A Fortune 100 company based in Seattle, Washington, Amazon is the global leader in e-commerce. Amazon offers everything from books and electronics to apparel and diamond jewelry. We operate sites in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom and United States, and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet.
 
Technological innovation drives the growth of Amazon, offering our customers more selection, convenient shopping, and low prices. Amazon Web Services provides developers and small to large businesses access to the horizontally scalable state of the art cloud infrastructure like S3, EC2, AMI, CloudFront and SimpleDB, that powers Amazon.com. Developers can build any type of business on Amazon Web Services and scale their application with growing business needs.

   

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