You are here: Home > Network / Sys Admin > Subject Matter Expert - Telecom Industry

Subject Matter Expert - Telecom Industry

2 to 4 Years Experience

Regent BP Inc

With business certificates
Cebu City, Cebu
Total vacancies for this job title : 1
Posted on : March 22, 2019
Job ID : 310144

Details

Are you interested in an exciting career with an Australian telecommunications company?
 
SUBJECT MATTER EXPERT- TELECOM INDUSTRY
 
Primary Responsibilities
  • Provide top quality technical support, troubleshooting of Information Technology networks and PBX Systems and ancillary equipment such as voicemail. 
  • Work remotely with end-users and technicians, diagnose and recommend solutions leading to resolution with call quality issues in VoIP environments. 
  • Collect and analyse packet trace information. 
  • Administering VoIP system such as PBX Servers, VoIP/GSM gateways
  • Perform analysis on trunk utility and optimize IP and PBX communication server for capacity building. Extend their expertise in PBX implementations.
  • Collect and analyse packet trace information. 
  • Create reproduction of customer environments on lab equipment. 
  • Document in great detail all site information, troubleshooting steps, and time reporting in Customer Relationship Management Systems. 
  • Install, configure, and maintain lab equipment. 
  • Build customer’s interest in the services and products offered by the company
  • Can conduct product solution presentation effectively
  • Provides technical assistance in identifying, evaluating, and developing voice, data, or video system and procedures
  • Perform troubleshoot on all voice services for all LAN and WAN hardware modules
Your Qualifications
  • Excellent written and verbal communication skills, especially with relevance to cross-cultural engagement.
  • Competent with Word, PowerPoint, Excel
  • Candidate must possess at least Bachelor’s/College degree preferably in IT
  • At least 2 Year(s) of working experience in the related field is required for this position.
  • Any VoIP/PBX training, certification is a plus
  • Knowledge of CTI/Telephony infrastructure/processes (Gateways, GSM, PBX, SIP, ISDN E1)
  • Hands-on experience with IP Telephony (FreePBX / Broadsoft)
  • Knowledge of SIP protocol, SIP trunking and call routing is essential
Other Information:
  • Dayshift account
  • Competitive salary package awaits!

How to Apply

You can also walk in at 7th Level The Globe Tower, Cebu Business Park

or

   

Quick Apply


Be realistic. Employers may ask for proof of your latest salary.
Pricing your salary too high can disqualify you from the position.
Point out why you are qualified for this job.

Only files with .doc, .docx, .odt, .pdf, or .rtf extensions less than 900kb are allowed.
Click once only. By clicking the Submit button, you confirm that you have read, understood and agree to our Terms and Services and Privacy Policy.


Updated Privacy Policy

Our updated privacy policy is easier to understand. To learn more about how we use your personal information, click here

X