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Technical Support

1 Year or less Experience

Quess Corporation

With business certificates| Established in 2007 | 10,000+ employees
Ayala Business Park, Cebu City, Cebu
Total vacancies for this job title : 5
Posted on : March 22, 2019
Job ID : 309449

Details

Quess Corporation is looking for:
 
TECHNICAL SUPPORT
 
Job Descriptions:
• Troubleshoot basic to complex customer issues that are technical in nature; including hardware, software, networking, or other designated client products
• Solve problems that are generally unstructured and require extensive use of conceptual thinking skills
• Assist external/internal users of the client's technical products or services  
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Clarify customer requirements; probe for understanding

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