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Account Executive

No Experience

Abacare Group

With business certificates
12th Floor, Keppel Center, Cardinal Rose Avenue, Cebu Business Park, Cebu City, Cebu
Posted on : March 15, 2019
Job ID : 309035

Details

ABACARE GROUP 
 
Is currently hiring for:
 
ACCOUNT EXECUTIVE
 
Qualifications and Job Responsibilities:
 
Client Management:
  • Manage onboarding process of new client
  • Manage renewal process of existing client
  • Open and maintain client accounts by recording accurate account information
  • Proactively notify client of payments due/returned to settle account or prevent policy interruption to client
Team Support:
  • Work closely with CSM to ensure proper procedures and customer service is being delivered
  • Provide support to business development executives
  • Prompt response and delivery on all means of communication to support other departments 
  • Participate in generating reports through collecting and analyzing customer information
  • Handle complaints, provide appropriate solution timely and do follow-up to ensure resolution
Customer Service:
  • Proactively notify client of payments due/returned to settle account or prevent policy
  • interruption to client
  • Build sustainable relationships of trust through open and interactive communication
  • Follow communication procedures, guidelines and policies
  • Resolve client complaints via phone, email or other means to effectively communicate to clients
Data Entry and Client File Management:
  • Record client information with compliance
  • Ensure adjustments are done in a timely manner
  • Keep records of customer interactions, process customer accounts and file documents
  • Maintain client records with compliance to data integrity
Job Requirements:
  • Account Management
  • Customer service experience
  • Insurance background preferred

   

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