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Customer Support Supervisor

Managerial / Supervisory

Gulliver Offshore Outsourcing Inc.

Established in 2009 | 51-200 employees
11F Insular Life Bldg., Mindanao Avenue corner Biliran Road, Cebu Business Park, Cebu City, Cebu
Posted on : March 19, 2019
Job ID : 308479

Details

GULLIVER OFFSHORE OUTSOURCING 
 
Gulliver Offshore Outsourcing is a Japanese company located in Cebu City offering BPO services as bilingual help desk and support.  Our head office is in Saitama Japan.  We have branches and subsidiaries in Manila and Cebu.  Our team is highly trained and dedicated of BPO service to Japanese and global markets.
 
CUSTOMER SUPPORT SUPERVISOR
 
Job Description:
  • Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems.
  • Ensure that the team members are assisted on their tasks, escalations and maintain excellent quality of results from the individual. Supervises the team and ensure that the team performs at the desired level of the staff.
  • Contributes to team effort by accomplishing related results as needed
Apply, Get Hired and Enjoy the Following Benefits:
  • Paid training
  • HMO Insurance
  • Leave Benefits
  • Leaves Convertible to Cash
  • Maternity, Paternity, and Solo Parent Leave
  • Special Leave Benefits for Women
Requirements:
  • Candidate must possess a Bachelor’s/College Degree in any field
  • With excellent English communications skills (both writing and speaking).
  • Motivates and reinforces teamwork
  • Ability to demonstrate high degree of accuracy and must be keen to details
  • Good command on MS Office (Outlook, Power Point & Excel)
  • Must have at least 1-2 years supervisory experience in a BPO environment
  • Must be flexible, fast learner and can easily adopt to a fast phase business environment.
  • Willing to work shifts and during holiday/weekend
  • Ability to work under pressure and can meet deadlines


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