You are here: Home > Customer Service > Customer Service Associate

Customer Service Associate

No Experience

Montrichard Philippines Incorporated

With business certificates | 51-200 employees
Cebu City, Cebu
Total vacancies for this job title : 1
Posted on : March 16, 2019
Job ID : 308140

Details

MONTRICHARD PHILIPPINES INCORPORATED

With more than 20 years old well-established multi-national and innovative analog watch company, based in Switzerland, Paris, New York, Hong Kong & Shenzhen,China and Cebu.

And because we are focusing on servicing and developing middle to high end watch brands & watch licenses, we are now looking for new talents to help us to sustain our growth.
 
CUSTOMER SERVICE ASSOCIATE
 
Job Description:
 
Shall provide services through the following but not limited to;
  • Provides customer support via email and live chat to consumers. Serves as primary contact for inbound customer issues. 
  • Tracks and documents inbound support requests and ensure proper notation of customer problems or issues.
  • Ensuring customer services (logistics and after sales questions) by providing procedures and follow-up.
  • Prepare standard weekly and monthly reports on metrics to track workload.
  • Other related duties will be assigned when needed
  • When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge.
  • Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.
  • Updates customer information and ensures accurate entry of contact information.
Job Qualifications:
  • Must be at least college level
  • Excellent English communication skills (Spoken and Written).
  • Well-versed with basic computer applications
  • Must be able to comprehend and execute instructions.
  • Must be internet and computer savvy.
  • Amenable to work on shifting schedules, weekends and holidays and be relocated here in Cebu City.
  • Available to start immediately.
  • Preferably 1-2 years experienced employees specializing in customer relations.
  • Knowledge in Freshdesk software application is a PLUS.
Our company’s advantages in CEBU:
  • Competitive Salary
  • Health insurance
  • Life insurance
  • Attendance Bonus
  • Healthy Food Drive
  • International working environment
  • Fast growing company
 
For more information about our company, visit our website: www.montrichardwatch.com


Applications for this job are now closed.
Click here to view similar jobs.

Updated Privacy Policy

Our updated privacy policy is easier to understand. To learn more about how we use your personal information, click here

X