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Client Account Representative- CSR Level 3

2 to 4 Years Experience PHP 29,000 - 30,000 per month

Manulife Business Processing Services

With business certificates
Lapu-Lapu City, Cebu
Total vacancies for this job title : 10
Posted on : February 18, 2019
Job ID : 306499

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Details

MANULIFE BUSINESS PROCESSING SERVICES
 
Is currently looking for:
 
CLIENT ACCOUNT REPRESENTATIVES- CSR Level 3
 
Basic Qualifications:
  • Excellent English communication skills (spoken and written)
  • Customer Service skills
  • Computer Navigation Skills
  • Amenability to work in Mactan Newtown
  • Amenability to work at night, on shifting schedules and holidays
  • A graduate of 4/5 year course
  • Preferably with 2 years of experience as Customer Service
Key Accountabilities:
  • Provide high quality service toour internal and external clients through accurate and timely fulfillment of requests
  • Seek out and solution opportunities to create more efficiency and improved processes
  • Identify trends in client issues, recognizing need to engage appropriate internal partners, and consider ways to address those issues
  • With a select block of unique clients requiring specialized handling, provide high quality service by responding effectively to customers’ questions, issues and problems. Customers may include internal partners, plan sponsors and plan members and members of our distribution team such as Client Relationship Managers
  • Accountable for initial investigation of issues and co-ordination of efforts through to final resolution
  • Coordinate with cross functional areas, to deliver solutions – providing a single point of contact for service that is efficient, seamless, timely, and accurate
  • Support external clients and internal clients by lending their knowledge and expertise - may be called upon to attend face to face meetings with Plan Sponsors
  • Meet and exceed established service levels
  • Make clients feel they are our number one priority with every single interaction
  • Acts as a role model to support key Manulife behaviors – we work as one, we question and innovate, and we own our future
  • Takes proactive approach to act on ideas and opportunities before being asked
  • Commits to a course of action in the face of risks and uncertainty and takes personal responsibility for making decisions or engaging resources     
GREAT COMPENSATION PACKAGE AWAITS FOR THE SUCCESSFUL HIRES!
 
Join our growing family!
 
Don't miss this opportunity to be part of the best financial organization in the country!
 
For more information about our company, visit our website:

   

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