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Intraday Performance Coordinator

2 to 4 Years Experience

1&1 Internet Philippines Incorporated

With business certificates| Established in 2003 | 201-500 employees
15th & 16th Flrs., i3 Bldg., Cebu IT Park, Apas, Cebu City, Cebu
Posted on : February 25, 2019
Job ID : 305927


1&1 is a 100 % subsidiary of United Internet AG. With 12.70 million fee-based customer contracts and 31.03 million ad-financed free accounts, United Internet AG is Europe’s leading internet specialist. At the heart of United Internet is a high-performance “Internet Factory” with 6,490 employees, of which more than 1,850 are engaged in product management, development and data centers. In addition to the high sales strength of its established brands (1&1, GMX, WEB.DE, united-domains, fasthosts, InterNetX, Sedo and affilinet), United Internet stands for outstanding operational excellence with around 44 million customer accounts worldwide.
- BS/BA degree in related field required or the equivalent professional experience
- At least two years professional experience in the area of call centers preferable (as call center employee, 2nd Level or Intraday Performance Coordinator)
- Good MS Office knowledge
- Willing to work on a 24/7 schedule
Job Specifics:
- Good knowledge of the work contents and technical backgrounds (dependencies, framework parameters of the execution processes, technical conditions etc.) at the location general
- Good knowledge of the in-house processes in the specialist departments and in the WFM at the location, i.e.: which targets have to be met, are there agreed workflows between executives and employees, which key figures are established in the specialist department
- Good knowledge of the used systems within the scope of the execution of the daily tasks: CCP, telco facility, esp. SP-Expert
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