You are here: Home > Customer Service > Customer Experience Advisor

Customer Experience Advisor

1 Year or less Experience High School graduates are welcome

Vercxs Outsourcing Inc

With business certificates | 11-50 employees
3rd Flr, Unit 310-311 Northside Business Hub, Mandaue City, Cebu
Total vacancies for this job title : Over 30
Posted on : February 11, 2019
Job ID : 302456


Is currently looking for:
Customer Experience Advisor
We are looking for candidates in customer service department with following language skills:
  • English 
  • Spanish
Job Summary:
Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.
Primary responsibilities:
  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade accounts.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Place or cancel orders.
  • Answer questions about warranties or terms of sale.
  • Act as the company gatekeeper.
  • Suggest solutions when a product malfunctions.
  • Handle product recalls.
  • Attempt to persuade customer to reconsider cancellation.
  • Inform customer of deals and promotions.
  • Sell products and services.
  • Utilize computer technology to handle high call volumes.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Close out or open call records.
  • Compile reports on overall customer satisfaction.
  • Read from scripts.
  • Handle changes in policies or renewals.

Applications for this job are now closed.
Click here to view similar jobs.

Updated Privacy Policy

Our updated privacy policy is easier to understand. To learn more about how we use your personal information, click here