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Customer Experience Advisor

1 Year or less Experience High School graduates are welcome

Vercxs Outsourcing Inc

With business certificates | 11-50 employees
3rd Flr, Unit 310-311 Northside Business Hub, Mandaue City, Cebu
Total vacancies for this job title : Over 30
Posted on : February 11, 2019
Job ID : 302456

Details

VERCXS OUTSOURCING INC
 
Is currently looking for:
 
Customer Experience Advisor
 
We are looking for candidates in customer service department with following language skills:
  • English 
  • Spanish
Job Summary:
 
Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.
 
Primary responsibilities:
  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade accounts.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Place or cancel orders.
  • Answer questions about warranties or terms of sale.
  • Act as the company gatekeeper.
  • Suggest solutions when a product malfunctions.
  • Handle product recalls.
  • Attempt to persuade customer to reconsider cancellation.
  • Inform customer of deals and promotions.
  • Sell products and services.
  • Utilize computer technology to handle high call volumes.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Close out or open call records.
  • Compile reports on overall customer satisfaction.
  • Read from scripts.
  • Handle changes in policies or renewals.


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