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Hotel Phone Coordinator - Cebu City | LHH

2 to 4 Years Experience

LBP Service Corporation - Manila

Established in 1996 | 10,000+ employees
Cebu City, Cebu
Total vacancies for this job title : 6
Posted on : January 17, 2019
Job ID : 302439

Details

LBP SERVICE CORPORATION
 
Is currently looking for:
 
HOTEL PHONE COORDINATOR - CEBU CITY | LHH
 
JOB SUMMARY :
  • This position coordinates the work assignments for the housekeeping staff including but not limited to room attendants, housemen, and public area attendants, each day and answering guest and associate calls and dispatching work tickets appropriately. This position is also responsible for the day to day office operations for the housekeeping department.
JOB SPECIFICATION
  • Education : Vocational or other technical school, With NC2 certification, training or apprenticeship beyond High School
  • Work : Hotel experience is an advantage
  • Pre-requisites : Knowledgeable in MS Office, Firm command on procedures, highly-initiative, strong personal values on integrity
  • Location : Willing to be assigned in Cebu CIty
OPERATIONS
  • Respond to all phone calls/requests from guests and other departments
  • Monitor computer system, PMS, status, synergy prompt response calls
  • Monitor office supply inventory and report any deficiencies to Asst Housekeeping
  • Maintain clear and efficient communication with the Front Desk and Engineering
  • Maintain cleanliness and organization in department
  • Dispatch specific requests to floor supervisors and runners
  • Oversee hourly housekeeping reports
  • Coordinate room set-up needs and reset schedules with housekeeping personnel; coordinate special set-up with concerned departments
  • Assist other housekeeping staff in room monitoring/coordination
  • Submit daily time record of housekeeping staff for review/approval of Housekeeping Manager
  • Promote a sense of team work among the housekeeping staff
  • Coordinate housekeeping schedule with all programs and retreats in housekeeping areas
  • Maintain regular communication with the housekeeping personnel and maintenance concerning tasks and needs in housekeeping areas
  • Custodian of Housekeeping supplies and equipment
  • Monitor daily inventory and par stocking of housekeeping supplies, purchase request, receiving report, job request and other housekeeping reports and requests.
  • In-charge in maintaining cleanliness and orderliness of Housekeeping Office.
  • Maintain key inventory. Have keys remade when they are not working.
  • Log and calculate outside labor hours to assist Housekeeping Management with accurate billing
  • Prepare paper work for next day opening and verify schedules
  • Complete any special projects that might be assigned
  • Knowledge of hotel, facilities and events
  • To ensure that hotel, guest and associates are maintained in a safe and secure environment
Benefits : Full-time job, with Sick Leave, Vacation Leave, & HMO after probationary peroid, Competitive Salary

   

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