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Multilingual Agent

No Experience PHP 47,000 per month

SOPHI Outsourcing, Inc.

With business certificates| Established in 2008 | 201-500 employees
Units 1 to 4, 9th floor, Mabuhay Tower, cor JM Del Mar and Abad Sts., Cebu IT Park, Lahug, Cebu City, Cebu
This is an URGENT job vacancy!
Job ID : 301924

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Details

Established in Dumaguete City in 2008, SOPHI Outsourcing is a business process outsourcing center that delivers customer service and back office solutions to start-ups in the US and Europe. SOPHI has extensive ties to the tech industry in the e-commerce and travel space. The company provides multichannel call center support, back office support, social media management and marketing, digital design, content creation, research, and lead generation, among others.
 
We are in need of Multilingual Agents to provide support for one of our travel accounts. We specifically need agents who are Portuguese-speaking and Spanish-speaking but can also provide support in English.
 
Qualifications:
- Fluency in spoken and written English, Portuguese, and Spanish - Previous call center experience is a plus but not necessary.  
 
Tasks and Responsibilities: 
- Answer inquiries regarding travel reservations from customers. - Resolve issues or concerns regarding travel itineraries / plans - Increase client revenue by suggesting service upgrades in the call. - Enhance customer experience by providing excellent customer service in every call - Provide customer support in English-Spanish or English-Portuguese  
 
Starting pay: 47,000.00
Plus NTA after regularization and other awesome benefits such as free food on Fridays and free back massage every first Mondays of the month

   

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