Technical Support Agent
2 to 4 Years Experience PHP 25,000 - 30,000 per month
Smartsource BPO, Inc.With business certificates| Established in 2016 | 11-50 employees
8th Fl, Crown 7, Pope John Paul II Avenue, Kasambagan, Cebu City, Cebu
SMARTSOURCE BPO INC.
Is currently looking for:
TECHNICAL SUPPORT AGENT
- Resolution is your middle name. From simple troubleshooting to complex software issues, you’re eager to resolve a problem. You have two or more years experience in tech support and can positively contribute to a great culture.
- You just get it. We don’t need you to have an IQ of Einstein, nor do we need a magician. We’re looking for someone who probes the right questions and provides the right answers.
- You like to learn. We’re a dynamic team and we’re all for refining our services, our processes, and even ourselves. You’re a great fit if you’re adaptable and perceptive to take the steps for continuous improvement.
- You communicate effectively. We’re focused on delivering excellent customer experience and this demands high level English skills and email experience.
- Experience is key. Experience in working for a SaaS platform or software client and knowledge in email domain is highly valued.
- Provide help and answers to the customers' technical issues through identification of the problems, research on answers and subsequent provision of guidance.
- Support in the development of programs to educate customers on the correct use of the platform.
- Understand and address the customers' troubles by recommending services or accurate procedures.
- Troubleshoot blockers and challenges in completing routine and adhoc tasks.
- Evaluate the systems' problems to recommend enhancements.
- Complete routine and adhoc tasks defined by the client accurately and within the defined SLA’s.
What’s in it for you?
- Above industry salary package.
- HMO coverage after three (3) months.
- Free lunch everyday.
- Internal and external trainings and seminars.
- Subsidized gym membership at Holiday Gym.
For more information about our company, visit our website: