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Technical Support Agent

2 to 4 Years Experience PHP 25,000 - 30,000 per month

Smartsourcing

With business certificates| Established in 2016 | 51-200 employees
8th Fl, Crown 7, Pope John Paul II Avenue, Kasambagan, Cebu City, Cebu
Total vacancies for this job title : 4
Posted on : February 03, 2019
Job ID : 301542

Details

Fancy Tech Support, but hate taking phone calls? Be an email correspondent for the next unicorn company!
 
Our client, a global software company is taking the world by storm and we're in need of Technical Support Agent (TSRs) as they conquer the digital space. 
 
Perks:
  • Sign-in bonus of Php 15,000.00
  • Base pay of Php 30,000/mo
  • Certification Bonus of Php 30,000.00
  • HMO coverage after one (1) month.
  • Subsidized gym membership at Holiday Gym.
  • Internal and external training and seminars.
  • Monthly knock-off party. 
  • Free lunch every day.
About You:
  • Resolution is your middle name. From simple troubleshooting to complex software issues, you’re eager to resolve a problem. You have two or more years of experience in tech support and can positively contribute to a great culture.
  • You just get it. We don’t need you to have an IQ of Einstein, nor do we need a magician. We’re looking for someone who probes the right questions and provides the right answers.
  • You like to learn. We’re a dynamic team and we’re all for refining our services, our processes, and even ourselves. You’re a great fit if you’re adaptable and perceptive to take the steps for continuous improvement.
  • You communicate effectively. We’re focused on delivering excellent customer experience and this demands high-level English skills and email experience.
  • Experience is key. Experience in working for a SaaS platform or software client and knowledge in email domain is highly valued.
Key Roles:
  • Provide help and answers to the customers' technical issues through identification of problems, research on answers and subsequent provision of guidance.
  • Support in the development of programs to educate customers on the correct use of the platform.
  • Understand and address the customers' concerns by recommending services or accurate procedures.
  • Troubleshoot blockers and challenges in completing routine and adhoc tasks.
  • Evaluate the systems' problems to recommend enhancements.
  • Complete routine and adhoc tasks defined by the client accurately and within the defined SLA’s.
 
For more information about our company, visit our website:


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