Success Coach / Team Leader
5+ Years Experience PHP 28,000 - 30,000 per month
The Virtual Hub PhilippinesEstablished in 2017 | 51-200 employees
Cebu IT Park OR Cebu Business Park, Cebu City, Cebu
Our Success Coaches (also known as Team Leaders of The Virtual Hub) manage diverse teams of Virtual Assistants who work with different clients on different accounts IN A NON-CALL CENTER ENVIRONMENT. Each VA's needs are different from the other, so we are looking for a Leader who is able to adapt to a very dynamic working environment and is willing to work on ensuring each VA on their team is successful and supported.
WE ARE LOOKING FOR DAY SHIFT AND NIGHT SHIFT SUCCESS COACHES/TEAM LEADERS!
WHAT WE OFFER:
- Competitive salary package based on previous experience ranging from Php28,000 to Php30,000
- Weekends Off
- HMO upon signing the probationary contract
- Performance incentives or bonuses
- Major Philippine holidays off: Christmas, Boxing Day (December 26), New Year’s Day, Maundy Thursday, and Good Friday
- A great collaborative and supportive company culture
- A stable, sustainable job
- Accessible Work Location
- Dynamic work environment
WHAT OUR SUCCESS COACHES DO:
- Manage and lead a team of Virtual Assistants, each of whom handles one or two unique customer accounts
- Work closely and collaborate with local and foreign members of the management/operations team
- Communicate concerns of team members to the management
- Advocate for team members and foster a collaborative, safe, and non-toxic working environment
- Implement The Virtual Hub's policies
- Provide encouragement and motivation to team members, including communicating team goals and identifying areas for new training or skill checks
- Monitor each team member's performance and develop and implement strategies to address or avoid individual performance issues
- Develop strategies to promote team member adherence to company regulations and performance goals
- Conduct team meetings to update members on best practices and continuing expectations
- Generate and share comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
WE ARE LOOKING FOR TEAM PLAYERS WITH:
- Initiative and charisma
- Solid leadership and coaching skills
- At least 3 years' worth of experience in managing a group or teams of people
- In-depth knowledge of performance metrics
- Technical know-how and a willingness to adapt to different kinds of situations and people
- Excellent communication skills in the English language
- Organizational and time-management skills
- Ability to make quick and smart decisions under pressure
If you believe you have what it takes to be part of and positively contribute to a game-changing team, The Virtual Hub is the best place for you. Visit our offices on weekdays at 8am or 1pm, bring your updated resume, and be prepared to wow our recruitment team!
The Virtual Hub
Jose Maria del Mar Street
Cebu IT Park
Jose Maria del Mar Street
Cebu IT Park
The entrance to the building is near Bo's Coffee.
The Virtual Hub is one of the fastest growing VA companies in Cebu. We produce highly-trained Virtual Assistants who specialize in the creative and administrative sides of digital marketing for businesses located around the world who need to free up time and eradicate overwhelm with the help of teams based in the Philippines.
- You may come to our office at 8am or 1pm SHARP on weekdays to apply and to take the recruitment test. If you are late for your desired slot, you will be asked to come back in time for the next time slot.
- If you apply during the day (8am or 1pm), the recruitment process will take no longer than five hours.
In other words, you don't have to wait very long to know the result of your application! All you need to do is to keep your lines open for updates!
TRAINING AND WORK
- You will be put through our acclaimed and paid 3-week intensive training program to prepare you for the job responsibilities.
- You will train and work in either one of The Virtual Hub’s offices, conveniently located in the Ayala Center Cebu Tower in Cebu Business Park OR in the I1 Building in Cebu IT Park in Cebu City.
- You will have access to the management team based in Cebu, Manila, and Australia, who will provide support and ongoing training to you as you go about your daily work.
Our clients are based in Australia, the United States, Europe, and Asia.
Learn More: https://www.thevirtualhub.ph