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Support Rockstar - Customer Support, Amazon Support, Social Media

No Experience


With business certificates| Established in 2011 | 11-50 employees
Aspace, Crossroads, Gov M Cuenco Avenue, Banilad, Cebu City, Cebu
Posted on : February 05, 2019
Job ID : 301027


Are you our next Support Rockstar?
Terran is a fast-growing e-commerce company looking to add more members to our ever-growing team! We need someone who can work in our Cebu office to answer emails, manage social media accounts, monitor Amazon listings and reply to Amazon reviews, setup newsletters and landing pages, and work alongside our amazing Content Writers, Graphic Designers and Social Media Specialist.
We want YOU to be a part of our team if you tick ALL the right boxes:
MUST WRITE EXCEPTIONALLY WELL IN ENGLISH. You must have stellar grammar, a charming written personality, and the uncanny ability to build rapport and relationships with our customers through the written word. This is the most important skill we will be screening. It’s a make or break for your application.
MUST BE A PEOPLE PERSON. We love helping our customers and giving them more than their money’s worth. To us they aren’t just numbers but a valued member of our community. Thus, you must have the ability to treat our customers the way we’d want someone to treat our friends.
MUST BE VERSATILE. While our quarters are already planned out and goals and projects are assigned ahead of time, things can change on a dime around here. We need someone who can go with the flow and be ready to kick it into high gear at a moment’s notice.
MUST LOVE WORKING IN A TEAM. We need someone who loves to collaborate and can easily gel with the team. Do you think you can power through the challenges of work with us and at the same time ride along our crazy antics? Then you should be part of our team!
If you’re hired to be our next Support Rockstar, here’s what you get:
  • Above market salary
  • Quarterly bonuses
  • Annual performance appraisals
  • 13 month pay
  • Day-time shift
  • Fixed weekends off
We’re a tight-knit group who work hard and play harder. So if you join us, you’ll get to enjoy weekly team lunches where we dine at Cebu’s top food spots or munch on some take out food in the comfort of our office pantry. We also have monthly team outings where we take the afternoon off to go bowling, go-karting, swimming, watch a movie, or enjoy just about any activity that allows us to relax, unwind or have fun!

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