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Application Support Specialist (Night Shift)

No Experience

Ease Solutions Pte Ltd Phils Representative Office

11-50 employees
Unit 11-06 FLB Corporate Center, Bohol Ave. & Archbishop Reyes, Cebu Business Park, Cebu City, Cebu
Posted on : January 25, 2019
Job ID : 300195

Details

EASE SOLUTIONS PTE LTD PHILS REPRESENTATIVE OFFICE
 
Is currently looking for:
 
APPLICATION SUPPORT SPECIALIST
(Night Shift)
 
Job Description
  • Support users in CET/CEST time zone.
  • Analyse and troubleshoot daily incidents and queries which are generated by users from a range of different applications.
  • Provide detailed problem analysis, resolutions, or workarounds by following existing support workflows, protocol and procedures which are established in the support teams.
  • Collaborate with global support teams for technical consultancy on a regular basis.
  • Review current processes and workflow to identify opportunities for continuous improvements.
  • Ensure that new processes and remediation are documented comprehensively and communicated to the respective team members.
  • Perform the role of an application administrator for specific tasks and systems within the support domain.
  • Administer and maintain the knowledge base articles and FAQ for respective applications.
Requirements
 
Candidates should have the following qualifications and competencies;
  • A degree/diploma in IT or related engineering discipline.
  • Good knowledge of system administration (Linux and WINDOWS system).
  • Preferably with 1 or 2 years of experience working with the ITSM framework (tier support).
  • Very good communication skills in English (both written and spoken).
  • Effective interpersonal skills coupled with a positive work attitude.
  • A team player and proactive in identifying areas of improvements within the internal support domain.
  • Basic knowledge of data base query language (SQL).
  • Knowledge programming and scripting will be an added advantage.
  • Willing to work night shift (up to 1 am)
  • Preferably expert skills in one of the following working areas:
    • Software Versioning (e.g. Git, Gerrit, Bitbucket)
    • Continuous Integration (e.g. Jenkins, Bamboo)
    • Change Management (e.g. JIRA)
    • Requirements Management (e.g. Doors, Jama)
    • Test & Verification Management (e.g. HP ALM)
    • Test Automation (e.g. Selenium, HP UFT)
Benefits
  • Training & Development
  • Paid Time Off
  • Flexible Working Time
  • Medical
 
For more information about our company, visit our website: www.easesolutions.com


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