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Front Desk Staff/ Service Delivery Staff

1 Year or less Experience

WinKey Online English Academy

Established in 2014 | 51-200 employees
1203-B, 12th Floor, Keppel Center, Samar Loop, Cebu Business Park, Cebu City, Cebu
Total vacancies for this job title : 2
Posted on : January 13, 2019
Job ID : 299881

Details

WINKEY ONLINE ENGLISH ACADEMY
 
Is in need of:
 
Front Desk Staff/Service Delivery Staff (Full-Time)
 
Key tasks of the Front Desk/Service Delivery Staff:
  • Responsible for answering the phone, directing calls and greeting guests in the front office area
  • Perform administrative work such as maintaining files or spreadsheets
  • Deal with whatever questions the visitor has and put them in contact with a relevant person at the company.
  • Maintain coordination and good communication with other departments of the company.
  • Maintains trackers in transferring classes in case of emergencies of the teachers assigned.
  • Contact other units for any class management concerns.
  • Other service delivery-related tasks may be assigned
Job specifications
  • Bachelor’s Degree in  Hospitality Management, Marketing, Tourism, Communications, and/or a graduate of  any related course
  • Excellent verbal, written and interpersonal communication skills.
  • Willing to be trained and computer savvy
  • Computer literacy, including knowledge of basic software applications and familiarity with the internet, social media, and email communications.
  • Excellent customer service skills
  • Prior experience in customer service is a plus
 
For more information about our company, visit our website:


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