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Quality Assurance

2 to 4 Years Experience

With business certificates| Established in 2006 | 11-50 employees
Juan Luna Avenue Extension, North Reclamation, Cebu City, Cebu
Posted on : March 26, 2019
Job ID : 299873


Be part of our Support Team and help us with our mission to find happy careers!  
We’re looking to hire an experienced Quality Assurance to service our rapidly expanding customer base.
We are looking for someone who:
  • Is passionate about transforming sales and customer service – we are on a mission to help every SMB (Small Medium Business) in the Philippines to help them with their Recruitment and find the best person in their Industry.
  • Has high emotional intelligence – genuine empathy with internal and external customers, and ability to create impact in motivating the team
  • Is committed to our team – you have a proven track record of success
  • Is committed to win - “never say die” attitude, create above and beyond target within oneself, ability to overcome challenges
  • Is decisive – you have a history of making appropriate and timely decisions
  • Is accountable at all times, despite personal challenges
  • Cares about others – you are humble, selfless, and have consistently helped others achieve their personal and professional goals
  • Quality Assurance personnel monitor phone calls to make sure call center employees are in compliance with the rules and regulations of an organization. 
  • Responsible for making sure call center agents provide excellent customer service when they are speaking with customers. 
  • Analyze the existing call centre-wide quality assurance, quality monitoring and performance evaluation and goal settings to retain the effective support structure or create a new support structure to ensure the delivery of quality services to our clients and customers.
  • Identify the highest areas of risk in the service organization and determine a course of action for improvements. 
  • Analyze data and create reports to ensure that there will be no misrepresentations, false information given and call handling quality are immediately identified.
  • Quality assurance representative provide training, coaching, feedback and assistance to call center agents to make sure they understand new policies and procedures for quality. 
  • Continually investigate and introduce process improvement measures and present suggestions to the Call Center Account Manager and Operations Manager.
  • Honest and fair in dealing with the agent who needs to be corrected and to improve their performance. 
  • 2 years minimum of Quality Assurance experience
  • Strong analytical skills, able to analyze data and create necessary action plans
  • Exceptional written skills
  • Ability to gain an in depth understanding of a customers' business
  • Embrace a hustling attitude and a passion to learn and grow professionally
  • Have the ability to learn quickly and adapt to changes, working in a startup Company is an advantage!
  • Set high standards for yourself and your team
  • Be ethical, honest, friendly and confident at all times
  • We’re a very small team doing very big things! Your work will make a huge impact and your voice will be heard. 
  • Competitive salary, and chance to grow your career!
  • Work schedule will be from 8:30 AM to 5:30 PM Mondays to Fridays. No work during national holidays in the Philippines!
"Only shortlisted applicants will be contacted." is not an employment agency or a BPO company.

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