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Manulife- Desktop Engineer

2 to 4 Years Experience

Manulife Business Processing Services

With business certificates
Lapu-Lapu City, Cebu
Total vacancies for this job title : 1
Posted on : December 12, 2018
Job ID : 297860

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Are you looking for unlimited opportunities to develop and succeed?  With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.
Job Description
• Develop and manage effective professional working relationships with co-workers and clients 
• Proven ability to function in a self-directed environment 
• Innovative thinker who is positive, proactive, and readily embraces change 
• Excellent communication skills both verbal and written 
• Hands on experience with Windows and Mac OS environments 
• Understanding of remote access platforms (Cisco VPN client and RSA SecureID) 
• Working knowledge of Lotus Notes and Office 365 
• Familiarity with remote access tool (Bomgar) and ticketing tool (ServiceNow) 
• Basic Microsoft Active Directory knowledge and usage 
• Experience with Virtual Desktop environment 
• Exemplary attendance record 
•Flexibility in scheduling – will be part of 24/5 rotating shift (possible 24x7 in the future) 
• Must excel in a dynamic, fast-paced environment where efficiency and accuracy are required for success 
• Maintain a first-class level of customer service ensuring over the phone and email assistance are provided in an appropriate manner 
• Process/complete requests and incident tickets 
• Oversee and update assigned and self-service requests in accordance to the documented processes 
• Setup and deploy virtual computers and install software for various applications and programs 
• Provision wireless devices (iPhone and iPad) through Mobile Iron 
• Install and test desktop software applications through System Center Configuration Manager 
• Adhere to policies as per corporate manuals and directives 
• Document processes and procedures for maintenance and support 
• Additional responsibilities as delegated by management 

If you are ready to unleash your potential it’s time to start your career with Manulife/John Hancock.

About Manulife
Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions. We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers. At the end of 2016, we had $977 billion (US$728 billion) in assets under management and administration, and in the previous 12 months we made almost $26 billion in payments to our customers. 
Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.
Manulife is committed to supporting a culture of diversity and accessibility across the organization. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.
For more information about our company, visit our website:


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