You are here: Home > Customer Service > Customer Service Representative | 22K Starting Pay

Customer Service Representative | 22K Starting Pay

1 Year or less Experience

Author Solutions Philippines Inc.

With business certificates | 501-1000 employees
6th Floor TGU Tower, IT Park, Lahug, Cebu City, Cebu
This is an URGENT job vacancy!
Job ID : 297619

Video Profile

Details

Work With Us.
Dream With Us.
 
Author Solutions is a world leader in supported self-publishing. Our leading self-publishing imprints — AuthorHouse, iUniverse, Palibrio, Trafford Publishing and Xlibris — have helped nearly 200,000 authors self-publish, promote and bring to market more than 250,000 new titles. Through strategic alliances with leading trade publishers, Author Solutions is making it possible to develop new literary talent efficiently and provide authors with platforms to bring their books to readers everywhere.
 
Headquartered in Bloomington, Indiana, Author Solutions’ global reach includes imprints developed specifically for authors in Australia, New Zealand, the United Kingdom, Singapore, India and Africa. We provide the technology and services that make publishing easy, affordable and available to anyone — anyway, anywhere, anytime.

Currently looking for:

CUSTOMER SERVICE REPRESENTATIVE
 
Responsibilities:
  • Communicates with authors via telephone, email, and/or letter on the status of book production process.
  • Answers author questions and address concerns, and educate authors on services scope and design/print standards
  • Promotes customer satisfaction by taking consistent and positive proactive/reactive steps to attend to an author’s specific needs.
Skills:
  • Excellent oral and written communication skills
  • Must be articulate and have the ability to break down complicated process steps into information the customer can easily understand.
  • Must be detailed and possess strong organizational, time management, and problem solving skills.
  • Must have the ability to prioritize work to maximize output.
  • Must be able to work independently and within a team environment.
Qualifications:
  • Bachelor’s degree preferred. Associate degree with relevant experience accepted for consideration.
  • Entry level 1 to 2 years’ experience.
  • Working knowledge of Microsoft Office applications and Adobe Systems applications (PageMaker, Photoshop, and Acrobat Reader) is preferred.
 
For more information about our RECRUITMENT EVENTS:
Like us on Facebook: www.facebook.com/ASPIJobs
Follow us on Twitter: https://twitter.com/ASPIJobs
For a complete list of vacancies, click here
 
For more company events, visit this link:
https://www.facebook.com/events/1168774826576886/

How to Apply

Qualified and interested applicants are invited to send their application letter and resume to:

Author Solutions Philippines Inc.
6th Flr, TGU Tower, Cebu IT Park, Lahug
Cebu City, Cebu 6000

We accept walk-in applicants from Mondays to Fridays, 9am until 5pm.

One day processing for Sales Rep and Customer Service Rep applicants from Tuesdays to Fridays.

or

   

Quick Apply


Be realistic. Employers may ask for proof of your latest salary.
Pricing your salary too high can disqualify you from the position.
Point out why you are qualified for this job.

Only files with .doc, .docx, .odt, .pdf, or .rtf extensions less than 900kb are allowed.
Click once only. By clicking the Submit button, you confirm that you have read, understood and agree to our Terms and Services and Privacy Policy.


Updated Privacy Policy

Our updated privacy policy is easier to understand. To learn more about how we use your personal information, click here

X