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Tech. Support Rep. for Day shift Account. Earn 20K Sal Package + 5-6K/Mo. Performance Bonus

2 to 4 Years Experience PHP 20,000 per month

Taking You Forward, Inc.

With business certificates
SL Bldg., P. Remedio Street, Banilad, Mandaue City, Cebu
This is an URGENT job vacancy!
Job ID : 187399

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Fun Jobs. Equal Opportunity 
Taking You Forward is an up and coming call center company located in Mandaue City, Cebu, and is well known for having day shift jobs. 
More than just a provider of BPO services, we make sure that each employee has a chance for professional growth by offering opportunities that hone skills and develop new ones. We don't forget to have some fun as well. 
It is our goal to become a company of 10,000 employees and we can't wait to achieve this with you
Job Description:
  • 1-2 years of customer service experience in a technical support role
  • Excellent verbal and written communication skills
  • Ability to handle multiple incoming telephone calls
  • Knows POS systems, infrastructures, and processes
  • Strong computer skills with working knowledge of Mac OS X
  • Effective telephone communication skills, with the ability to conveying a customer-focused attitude Proven experience in managing multiple priorities in a fast-paced environment
  • Proven troubleshooting skills
  • Very strong organizational and decision-making skills
  • Self-starter who also works well in a team environment
  • Open availability; able to work evenings and weekends Assets Computer hardware and networking experience Retail experience.
Job Qualifications:
  • Provides excellent technical support and customer service to our customers over the phone and via e-mail support tickets
  • Uses consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution Properly document and track customer issues and resolutions
  • Follows escalation procedures as required
  • Liaise with team leaders to best handle day to day situations to better customer experiences
  • Handles miscellaneous duties and responsibilities as defined by management

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